Shipping Policy

Last updated: October 31, 2026

Where we ship from

Every Jacketloft order is packed and shipped from our location at 1623 N 2nd St, Quincy, Illinois 62301, United States.

Processing time

We process confirmed orders within 1 to 2 business days (Monday to Friday, excluding public holidays).

Order cut-off time

Orders confirmed before 5:00 PM EST on a business day are usually prepared the same day. Orders placed after 5:00 PM EST, or on a weekend or holiday, are processed on the next business day.

Carriers

We deliver with USPS, UPS and FedEx. The carrier is chosen according to your delivery address and the size of the parcel.

Delivery time

Once your jacket has shipped, carrier transit typically takes 4 to 6 business days. The estimated total time from placing your order to delivery is 5 to 8 business days.

Where we deliver

We currently deliver within the United States only. International shipping is not offered at this time.

Shipping cost

Shipping is one flat rate of $7.00 for all orders within the United States.

Order tracking

You will receive a shipping confirmation email with tracking details as soon as your order ships. You can also see our Track Your Order page. If tracking has not arrived within 3 business days of ordering, please contact us.

Delays

Delivery times are estimates. They can vary with your location, carrier schedules, weather and holiday periods.

Lost or damaged packages

If your package is lost, or your jacket arrives damaged, contact us with your order number and, for damage, photos of the item and its packaging. We will arrange a replacement or a refund at no extra cost to you.

Contact us

Business Name: Jacketloft
Business Address: 1623 N 2nd St, Quincy, Illinois 62301, United States
Business Email: support@jacketloft.store
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM EST
Live Chat: Available 24/7