Privacy Policy
This Privacy Policy explains what information Jacketloft collects when you visit or buy from our store, how we use it, and the choices you have. By using this website, you agree to the practices described below.
Information we collect
Order information. When you place an order, we collect your name, billing and shipping address, email address, phone number (if provided) and the items you purchase. Payment card details are processed securely by our payment providers and are never stored on our own systems.
Account and contact information. If you contact us by email, live chat or a form on this site, we receive your name, email address and the contents of your message.
Device and usage information. When you browse the store, we automatically receive information such as your IP address, browser type, device details and the pages you view. We collect this using cookies and similar technologies, as described below.
How we use your information
We use the information we collect to:
- Process, pack and deliver your orders, and send order and shipping confirmations.
- Handle payments, returns and refunds.
- Reply to your questions and provide customer support.
- Improve our store, products and services.
- Send marketing emails about new products and offers, only where you have signed up for them. You can unsubscribe at any time.
- Protect our store against fraud and misuse.
Sharing your information
We do not sell your personal information. We share it only with the service providers we need to run the store, including Shopify (our e-commerce platform), payment processors, and shipping carriers such as USPS, UPS and FedEx, and only so they can perform their services for us. We may also disclose information if required by law, or to protect our rights and the safety of our customers.
Cookies
Our store uses cookies that are necessary for the site to work (for example, to keep items in your cart and to process checkout), and analytics and marketing cookies that help us understand how visitors use the store. You can control or delete cookies in your browser settings; blocking essential cookies may stop parts of the store from working properly. Where required, you can manage your choices through our Your Privacy Choices page.
Data retention
We keep order information for as long as needed to fulfil your order and to meet our legal, tax and accounting obligations. Support messages are kept for as long as they are relevant to helping you. You may ask us to delete your personal information sooner, subject to the legal records we must keep.
Your rights
Depending on where you live, you may have the right to access the personal information we hold about you, ask for it to be corrected or deleted, object to or restrict certain uses, and withdraw consent for marketing. Customers in California and certain other US states also have the right to know what categories of personal information are collected and shared, and to opt out of any "sale" or "sharing" of personal information - as stated above, we do not sell personal information. To exercise any of these rights, contact us at support@jacketloft.store and we will respond within the time required by applicable law.
Children
This store is not intended for children under the age of 13, and we do not knowingly collect personal information from them.
Changes to this policy
We may update this Privacy Policy from time to time, for example to reflect changes in our practices or in the law. The current version will always be posted on this page.
Contact us
If you have any questions about this Privacy Policy or how we handle your information, contact us:
Business Name: Jacketloft
Business Address: 1623 N 2nd St, Quincy, Illinois 62301, United States
Business Email: support@jacketloft.store
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM EST
Live Chat: Available 24/7