Return and Refund Policy
Last updated: October 31, 2026
Return window
You may return items within 30 days after they are delivered to you.
Condition of returned items
Jackets must be unworn outdoors, unused and unaltered, with the original tags and packaging intact and free from stains, odours and pet hair. Proof of purchase is required. Every return is inspected, and items that do not meet these conditions may be declined.
How to start a return
Email support@jacketloft.store or use our Contact page with your order number and the item(s) you wish to return. We will reply with return instructions. Please contact us before sending anything back.
Return address
Approved returns should be sent to:
Jacketloft Returns
1623 N 2nd St, Quincy, Illinois 62301, United States
Please include your order number inside the package. We recommend using a trackable shipping service.
Who pays return shipping
If you return a jacket for a personal reason, such as size or a change of mind, you pay the return shipping cost. If your jacket arrived damaged, defective or incorrect, tell us within 7 days of delivery and we will cover return shipping by providing a prepaid return label. Original outbound shipping charges are non-refundable.
Damaged, defective or incorrect items
For damaged, defective or incorrect items, return shipping is free (we provide a prepaid label) and you receive a full refund or a replacement. For any other reason (fit, style, change of mind), you pay the return shipping cost and receive a refund of the item price once the return is approved.
Refund processing time
Once we receive and approve your return, your refund is issued to your original payment method within 10 business days. Your bank may need additional time to post the refund to your account.
Restocking fee
We do not charge a restocking fee.
Exchanges
We do not offer direct exchanges. Please return the item and place a new order for the size or style you want.
Cancellations
An order can only be cancelled before it ships. Once an order has shipped, the standard return process above applies.
Non-returnable items
- Final sale and clearance items
- Gift cards
- Customised or made-to-measure items
- Items damaged through misuse
Contact us
Business Name: Jacketloft
Business Address: 1623 N 2nd St, Quincy, Illinois 62301, United States
Business Email: support@jacketloft.store
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM EST
Live Chat: Available 24/7